Shipping & Returns
Shipping Policy
Oh-la-la offers free delivery on orders of R950 or more.
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We've partnered with The Courier Guy to deliver your order safely to your door, anywhere in South Africa within 2-6 business days at a cost of only R85. A tracking number will be sent to you upon dispatch.
Return & Exchange Policy
You have 7 days to return an unwanted item from the date you received it from the courier. Items have to be unworn, in their original packaging and unopened as when shipped to you. No exception to this rule!
For hygiene reasons, any earrings that was tried on can not be returned or exchanged.
The return expense will be for the customers' account.
Damaged items
We take the utmost care inspecting your jewellery before it is sent to you. It is then carefully packaged to avoid damage during delivery. In the unlikely event that any jewellery from Oh-la-la is delivered defective, we will gladly replace the item. You will need to contact Oh-la-la immediately if an item is found defective and send pictures of the damaged jewellery to info@ohlalasilver.co.za WITHIN 24 hours of receiving it from the courier.
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Please note: If a damaged item is not reported within 24 hours, we will unfortunately not be able
to replace or exchange the item. Oh-la-la will cover the cost of the return of a damaged item.
Privacy Policy
At Ohlala Silver, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use and safeguard your data when you shop with us.
Information We Collect
When you place an order, sign up for our newsletter, or contact us, we collect personal information such as your name, email address, phone number, shipping address and payment details. This information is necessary for processing orders and communicating with you.
How We Use Your Information
We use your personal data to process orders, provide customer support and send marketing communications (if you have opted in). We may also use your information to improve our services and site functionality.
Data Security
We take reasonable steps to ensure your personal information is protected through secure encryption methods and strict access controls. However, no method of online transmission is completely secure.
Sharing Your Information
We do not sell, rent or trade your personal information. We may share it with trusted third-party service providers who help us operate our store and fulfill orders (e.g., delivery services, payment processors).
Cookies
We use cookies to enhance your shopping experience on our website, track usage and personalize content. You can adjust your browser settings to manage cookies.
Your Rights
You have the right to access, correct or request the deletion of your personal information. To do so, please contact us at info@ohlalasilver.co.za
By using our website, you agree to the terms outlined in this privacy policy.
Effective Date: 1 January 2023